Support & Help – “Did I Reply?” Chrome Extension

Getting Started

Installation

1. Install the extension from the Chrome Web Store
2. The extension will automatically activate on Gmail
3. Look for the “Did I Reply?” icon in your browser toolbar

First Use

1. Open Gmail in your browser
2. You’ll see reminder buttons on email threads
3. Click the reminder button to set a follow-up reminder
4. Use the popup to manage templates and view your usage

Features Guide

Setting Reminders

1. Find an Email: Open any Gmail thread
2. Click Reminder Button: Look for the reminder icon
3. Set Date/Time: Choose when you want to be reminded
4. Save: Your reminder is now active

Creating Templates

1. Open Popup: Click the extension icon
2. Go to Templates: Click the templates section
3. Add Template: Click “Add Template” button
4. Fill Details: Enter title, subject, and body
5. Save: Your template is ready to use

Free Plan (5 Reminders & 5 Templates)

• Reminders: Set up to 5 email reminders per month
• Templates: Create up to 5 email templates
• Export/Import: Backup and restore your data
• Monthly Reset: Credits reset every 30 days

Premium Plan (Unlimited)

• Unlimited Reminders: No limit on email reminders
• Unlimited Templates: Create as many templates as you need
• Priority Support: Faster response to support requests
• Advanced Features: Future premium-only features

Troubleshooting

Extension Not Working

1. Refresh Gmail: Reload the Gmail page
2. Check Permissions: Ensure the extension has Gmail access
3. Reinstall: Remove and reinstall the extension
4. Update Chrome: Make sure you’re using the latest Chrome version

Reminders Not Showing

1. Check Gmail Layout: Ensure you’re using the standard Gmail layout
2. Refresh Page: Reload Gmail to refresh the extension
3. Check Storage: Ensure you haven’t exceeded your reminder limit
4. Contact Support: If issues persist, contact us

Premium Features Not Working

1. Check License: Verify your license key is correct
2. Re-enter License: Try entering your license key again
3. Check Subscription: Ensure your subscription is active
4. Contact Support: If issues persist, contact us

FAQ

Q: How do reminders work?

A: Click the reminder button on any Gmail thread, set a date/time, and you’ll be reminded to follow up.

Q: Can I use templates in any email?

A: Yes! Templates can be used when composing any email in Gmail.

Q: Is my email content safe?

A: Yes! We never access, read, or store your actual email content. Only reminder settings and templates are stored.

Q: Can I use this on multiple devices?

A: Yes, but data doesn’t sync between devices. Each device will have its own local data.

Q: How do I cancel my premium subscription?

A: Cancel through your LemonSqueezy account or contact us for assistance.

Q: What happens if I uninstall the extension?

A: All local data will be deleted. Export your data first if you want to keep it.

Contact Support

Email: support@didireply.app